Terms of Service

TC Software Solutions LLC

Effective date: October 19, 2026

The short version

What CityPros is. A website that connects people who need services (“Customers”) with service professionals (“Pros”). We are not part of any agreement between a Customer and a Pro.
Age. You must be 18 or older to create an account.
Customers. Posting a job is free, and you decide whether to hire anyone.
Pros. One plan: $29.99 a month for unlimited applications to available jobs. It renews every month until you cancel.
Cancelling. Cancel anytime at Profile > Settings > Cancel. Cancelling ends your access right away, and we don’t refund the rest of the month. Cancel before your renewal date to avoid the next charge.
Job payments. Customers pay Pros directly, outside CityPros.
No vetting. We don’t check Pros’ backgrounds, licenses, or insurance. Customers must verify them before hiring.
Texts. We text sign-in codes and updates. Reply STOP to opt out.
Disputes. Most disputes with CityPros must be resolved through individual arbitration, not in court or class actions. You can opt out within 30 days (Section 23).

This summary highlights key points. If it differs from the full Terms below, the full Terms control.

1. Agreeing to these Terms

These Terms of Service are a contract between you and TC Software Solutions LLC, which operates CityPros (“CityPros,” “we,” “us,” or “our”). You accept them when you create an account, post a job (including through a CityPros form on Facebook or Instagram), or buy a subscription. If you don’t agree, don’t use CityPros.

If you use CityPros for a business, you confirm that you’re authorized to accept these Terms for it, and “you” includes that business. If you’re both a Customer and a Pro, the rules for both apply to you.

These Terms cover the CityPros website and, once they launch, our Android and iOS apps (together, the “Platform”). Our Privacy Policy explains how we handle personal information. Accepting these Terms is not consent to marketing texts; we ask for that separately. If your checkout page shows different price or plan details for your purchase, the checkout page controls for that purchase.

2. Definitions

Customer or Job Poster: anyone using CityPros to find services or post a job.
Pro: a person or business offering services through CityPros.
Job Post: a Customer’s request for services. “Jobs” and “applications” mean opportunities to provide services, not employment with CityPros.
Pro Services: the work a Pro provides to a Customer.
Service Agreement: the separate agreement between a Customer and a Pro.
User Content: anything users submit, such as profiles, photos, job posts, messages, applications, and reviews.
Subscription: a Pro’s paid plan.

3. Eligibility and your account

You must be at least 18 years old and able to enter a binding contract to create an account.

Give accurate information and keep it current, including your phone number, email, and business details. Use only a phone number you own or are authorized to use, and tell us if you lose access to it.

Keep your phone and sign-in codes secure, and never share a code with anyone. You’re responsible for activity in your account that you authorize or that happens because you didn’t protect your account. If you suspect unauthorized access, email hello@citypros.io right away.

Verifying your phone number confirms only that you can receive texts at it. It doesn’t confirm your identity, qualifications, or insurance.

4. What CityPros does, and what it doesn’t

CityPros is a technology platform that helps Customers and Pros find each other, exchange applications and messages, and arrange services. We don’t perform, supervise, or inspect Pro Services. Pros are not our employees or agents, and a subscription buys access to the Platform, not work from CityPros.

Customers and Pros decide whether to work together and agree on their own terms, including scope, price, timing, deposits, payment, and cancellation. CityPros is not a party to the Service Agreement and is not a guarantor, insurer, or escrow agent. Pros control their own methods, equipment, workers, and business.

Customers pay Pros directly, outside CityPros. We don’t process job payments, hold funds, or guarantee payment. Agree on payment terms in writing and keep receipts.

THE PRO IS RESPONSIBLE FOR THE QUALITY, SAFETY, LEGALITY, AND COMPLETION OF PRO SERVICES. CITYPROS IS NOT RESPONSIBLE FOR ANY PRO’S WORK, DAMAGE, INJURY, NO-SHOW, BREACH OF CONTRACT, OR MISCONDUCT, OR FOR ANY CUSTOMER’S FAILURE TO PAY.

5. Customers

Posting is free. Posting a job and receiving applications is free. If we ever add a paid feature for Customers, we’ll show you the price and ask you to agree before charging you.

Post honestly. Post only real jobs you’re authorized to arrange, and describe them accurately. Update or close a post when it’s filled or cancelled. Don’t post fake jobs, someone else’s job without permission, or posts meant only to collect information from Pros.

Hiring is your choice. You don’t have to hire anyone. Before you hire, check the Pro’s experience, references, pricing, and any required license or insurance (Section 6). Get a written agreement covering scope, price, deposits, cancellation, and deadlines, and make sure you have permission to use the venue or property.

Share safety details privately. Tell the Pro anything needed to do the job safely, such as venue rules, access issues, hazards, or food allergies. Use messages for this, not your public post.

Be fair. Treat Pros respectfully and pay what you agreed. Don’t ask for illegal work or work outside a Pro’s license, discriminate unlawfully, or use reviews or complaints to demand things you’re not owed.

6. Licenses, permits, insurance, and vetting

BEFORE HIRING A PRO FOR WORK THAT REQUIRES A LICENSE, PERMIT, CERTIFICATION, BOND, OR INSURANCE, THE CUSTOMER MUST ASK THE PRO FOR PROOF AND VERIFY IT WITH THE ISSUING AGENCY OR INSURER.

The Pro is responsible for having every license, permit, and insurance policy the job requires. Depending on the work and location, that may include contractor or trade licenses, building permits, food-handling and health permits, alcohol permits, cosmetology licenses, business licenses, liability insurance, and workers’ compensation. These are examples, not a complete list for any job.

CITYPROS DOES NOT RUN BACKGROUND, IDENTITY, LICENSE, OR INSURANCE CHECKS ON PROS.

Information in Pro profiles comes from the Pros and is not verified by us. An account, subscription, or set of reviews doesn’t mean a Pro has been screened or approved.

Reviews are other users’ opinions. They don’t guarantee quality, safety, licensing, or insurance, and a review passing our screening doesn’t mean we endorse the Pro.

7. Pros

Be accurate. Your profile, qualifications, photos, license statements, and applications must be accurate and not misleading. Update your profile right away if a license or insurance policy expires or no longer covers the work you advertise.

Do the work properly. Offer only services you’re legally allowed and qualified to provide. You’re responsible for your prices, contracts, taxes, workers, subcontractors, equipment, safety, and permits. Anyone working for you must be qualified, and you may not suggest that they work for CityPros.

Be upfront about cost. Disclose all charges before the Customer commits, including deposits, travel fees, minimums, and cancellation fees. Get the Customer’s agreement before charging for extra work.

Follow the law. Comply with all laws that apply to your services, including building, health, food safety, alcohol, fire, and venue rules. Get the rights to any music, images, or designs you use.

Protect Customer information. Use Customer information only to communicate about, arrange, perform, and document the job. Don’t sell, share, scrape, or use it for unrelated marketing, and don’t send marketing calls or texts to Customers without their consent. Keep it secure and tell us if it’s misused. Customers have the same duties for any Pro information they receive.

8. The Pro subscription

Price. CityPros has one Pro plan: $29.99 per month, plus any applicable tax shown at checkout. It lets you apply to an unlimited number of available jobs.

What “unlimited” means. There’s no limit on how many jobs you can apply to while your subscription is active. It doesn’t mean there will be a certain number of jobs in your area or category. Duplicate or fake applications, bots, bulk spam, and sharing your account aren’t allowed.

No long-term contract. The subscription is month to month, with no minimum term and no cancellation fee.

No guaranteed results. Many Pros may apply to the same job, and Customers may hire someone else or no one. We don’t guarantee jobs, replies, bookings, or earnings.

Search help. We use OpenAI to expand and translate search terms. Results may be incomplete or inaccurate, so always read the actual job post or profile. Search results don’t rate a Pro’s quality or check qualifications.

9. Billing, automatic renewal, cancellation, and refunds

9A. Automatic renewal

YOUR SUBSCRIPTION STARTS WHEN YOU COMPLETE YOUR PURCHASE AND RENEWS AUTOMATICALLY EVERY MONTH UNTIL YOU CANCEL. WE’LL CHARGE YOUR PAYMENT METHOD $29.99 PLUS APPLICABLE TAX EACH MONTH UNLESS YOU AGREED TO A DIFFERENT PRICE AT CHECKOUT. YOU CAN CANCEL ANYTIME AT PROFILE > SETTINGS > CANCEL. IF YOU CANCEL, YOUR ACCESS ENDS IMMEDIATELY AND THE REST OF THE MONTH IS NOT REFUNDED.

When you subscribe, you authorize CityPros, through our payment processor Stripe, to charge your payment method every month. Your checkout page and confirmation email show your plan, price, billing frequency, and how to cancel. Your renewal date is shown in your account.

Failed payments. Keep your payment method current. Your card details may be updated automatically through your card network. If a payment fails, we may retry it and let you know, and we may pause your access until it’s paid. We will never charge you for a new period after you cancel.

9B. Cancelling

You can cancel anytime at Profile > Settings > Cancel, even if you have an active project. If you can’t get into your account or the cancel button doesn’t work, email hello@citypros.io. We’ll cancel for you once we confirm it’s your account and fix any charge that results from the problem. You don’t have to call, talk to anyone, or accept an offer to cancel.

Cancelling takes effect immediately. You lose access to apply for jobs right away, including for any time left in your paid month, and we don’t refund or credit that time. To avoid the next charge, cancel before your renewal date. We’ll send you a confirmation when you cancel.

Deleting your account also cancels your subscription immediately. Deleting the app, not using CityPros, closing a job post, or replying STOP to texts does not cancel it. Cancelling doesn’t delete your account or your public profile.

9C. Refunds

SUBSCRIPTION FEES ARE NONREFUNDABLE, INCLUDING FOR PARTIAL MONTHS, UNUSED TIME, OR NOT GETTING JOBS OR REPLIES, EXCEPT WHERE THE LAW REQUIRES A REFUND.

We will refund unauthorized or duplicate charges and any charge made after you cancelled. Any other credit we give is at our discretion and doesn’t entitle anyone to future credits. Payments you make directly to a Pro are between you and the Pro.

9D. Price and plan changes

If we raise the price or materially reduce what the plan includes, we’ll email you at least 7 days (and no more than 30 days) before the change, with the new terms and how to cancel. A new price applies only to billing periods after it takes effect; if you don’t want to pay it, cancel before then. Changes won’t reduce what’s included in a month you’ve already paid for, except for security or legal reasons. We’ll also send the reminders the law requires, including a yearly reminder of your plan, price, and how to cancel.

There’s no free trial unless one is offered at checkout. If we offer a new plan or add-on, we’ll show its price and terms and ask you to agree before charging you.

9E. Billing questions

Email hello@citypros.io with your account email or phone number, the charge date, and what looks wrong. Never send your full card number or sign-in code. You can still dispute a charge with your bank; if you do, we may share records of your purchase, consent, cancellation, and use with our payment processor.

10. Messages and contact details

Customers and Pros communicate through CityPros messaging. We don’t give your phone number or email to other users. A subscription doesn’t give Pros access to Customers’ contact details, and posting a job doesn’t give Customers access to Pros’ contact details.

What’s public. Anyone can see Pro profiles, job posts, and reviews, without an account:

Pro profiles show the Pro’s first name and last initial, the city and state of their service area, and the profile information they add.
Job posts show the Job Poster’s first name and last initial, the job’s ZIP code, the date posted, and the post itself.
Reviews show the reviewer’s first name, last initial, and profile picture, if any.

Don’t put phone numbers, emails, street addresses, exact event dates, or other private details in public content. If you do, anyone can see them.

Our authorized staff and service providers can access messages to deliver them, provide support, investigate problems, and comply with law. Messages are not end-to-end encrypted. Our Privacy Policy has more detail.

11. Texts, calls, and emails

Sign-in and account texts. We text sign-in codes and account messages to your phone. If you post a job, we also text you updates about it, such as when a Pro applies. You can’t turn these updates off in settings; reply STOP to stop them.

Pro job alerts. Pros can choose to get texts about new jobs in their area that match their skills, and can turn them on or off with the “promotional text consent” setting.

Marketing texts. We send marketing texts only if you agree through a separate checkbox. Agreeing to marketing texts is not a condition of signing up, posting a job, or buying a subscription. Marketing texts may be sent using automated technology. Agreeing to marketing from CityPros doesn’t allow Pros, Customers, or other businesses to market to you.

STOP and HELP. Reply STOP to opt out, or email hello@citypros.io. Reply HELP for help. Message frequency varies. CityPros doesn’t charge for texts, but message and data rates may apply. Carriers aren’t liable for delayed or undelivered messages. Replying STOP may also stop account texts, so check your account for updates. Stopping texts doesn’t cancel your subscription.

Calls. We may call you about your account, for example to welcome you after you subscribe.

Email and push notifications. We email receipts and account notices; marketing emails include an unsubscribe link. Our future apps may send push notifications, which you can control in your device settings.

12. Your content and reviews

Your content. You own your User Content. You give CityPros a non-exclusive, worldwide, royalty-free license to host, copy, display, format, and transmit it as needed to operate and improve the Platform, including showing public profiles, job posts, and reviews in CityPros directories and search pages, and to let our service providers do the same for us. We won’t use your content in advertising or testimonials outside CityPros without your permission. The license ends when your content is removed, except for backups and records we may keep and the reviews and proposals that remain under the name “Anonymous” after you delete your account.

Your right to post it. Post only content you have the right to share, including photos of people, venues, and other people’s work. Don’t present someone else’s work, stock photos, or AI-generated images as your own completed projects. Don’t post information about children or other people without permission.

Reviews. To leave a review, a Customer needs a CityPros account and a review link from the Pro. Reviews must describe the reviewer’s real experience with the Pro. Disclose any connection to the Pro, such as being a relative or employee or receiving something in return. Don’t buy, sell, fake, or manipulate reviews, review your own business, or offer anything in exchange for a positive or negative review. Pros who ask for reviews should ask their customers generally, not only those they expect to be happy.

Screening and removal. We automatically screen reviews for profanity, discriminatory language, and other prohibited content. Screening can make mistakes and doesn’t confirm that a review is true. We may remove content that breaks these Terms, including threats, harassment, spam, private information, impersonation, and fake reviews.

Negative reviews are allowed. We don’t remove honest reviews because they’re negative, and Pros can’t pay to have them removed. Our content rules apply equally to positive and negative reviews. To report a review, email hello@citypros.io with a link to it and your reason.

13. Prohibited conduct

Don’t use CityPros to:

commit fraud, impersonate anyone, or post fake jobs, profiles, or reviews;
harass, threaten, stalk, or unlawfully discriminate against anyone, share intimate images without consent, or endanger children;
offer illegal services or regulated work you’re not licensed to do;
scrape or collect user information, send spam, or market to users without their consent;
hack, overload, or interfere with the Platform, access accounts or systems without permission, spread malware, or reverse engineer the Platform except where the law allows;
use bots, fake accounts, or bulk applications, or get around a suspension or payment; or
post card numbers, passwords, or sign-in codes, or keep other users’ information longer than you need it.

These rules don’t stop you from reporting security issues in good faith, writing honest reviews, or working with regulators.

14. Reports and disputes between users

Customers and Pros should resolve service problems with each other under their Service Agreement. Report safety, fraud, harassment, or other concerns to hello@citypros.io, and cooperate with our reasonable investigations of your activity. We may investigate, remove content, limit messaging, or suspend accounts, but we don’t inspect work, decide disputes between users, or pay compensation. CityPros is not an emergency service. If someone is in danger, call 911.

The arbitration agreement in Section 23 covers only disputes with CityPros, not disputes between Customers and Pros.

15. Suspension, termination, and deleting your account

Our actions. We may suspend or close an account for a serious or repeated breach of these Terms, fraud, illegal activity, non-payment, a security threat, or harm to others, or when the law requires. We’ll give you notice when appropriate, unless doing so would create a risk. To ask us to review a decision, email hello@citypros.io. We won’t close an account because someone exercised a legal right, disputed a charge in good faith, or left an honest negative review.

Refunds if we end your subscription. If we close your account because you broke these Terms, you won’t get a refund. If we end your subscription for any other reason, we’ll let your paid month run out or refund the unused part.

Deleting your account. Go to Profile > Settings > My Account > Delete. Job Posters must first cancel any active job posts or projects, and Pros hired for an active project must first cancel that project. Deleting your account immediately cancels your subscription and ends paid access. Cancelling a project on CityPros doesn’t cancel your separate agreement with the other party. You can also email hello@citypros.io at any time to request deletion of your personal information. After deletion, reviews and proposals you submitted remain under the name “Anonymous,” as described in the Privacy Policy.

What continues. Terms that by their nature should continue after your account ends, such as payment obligations, content licenses, disclaimers, liability limits, and dispute resolution, continue.

16. Changes to the Platform

We may update, change, or discontinue features. We don’t guarantee that the Platform will always be available or error-free, or that every notification will be delivered. Keep your own copies of important agreements and records.

17. Intellectual property and copyright

CityPros’ software, design, name, and logo belong to us or our licensors. We give you a limited, revocable, non-transferable license to use the Platform as intended. Don’t use our name or logo to suggest that we endorse, employ, or certify you.

Copyright complaints. If you believe content on CityPros infringes your copyright, send a notice to our Copyright Agent:

1010 N Central Ave, Suite 430-B, Glendale, CA 91202

Email: hello@citypros.io | Phone: (747) 333-9005

Your notice must include:

1. your physical or electronic signature;
2. the copyrighted work you claim is infringed;
3. the material you claim is infringing and where it appears on CityPros, such as a link;
4. your name, address, phone number, and email;
5. a statement that you believe in good faith that the use isn’t authorized by the copyright owner, its agent, or the law; and
6. a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for the owner.

Counter-notices. If we remove your content because of a notice and you believe it was a mistake, you can send our Copyright Agent a counter-notice that includes:

1. your physical or electronic signature;
2. the material that was removed and where it appeared;
3. a statement under penalty of perjury that you believe in good faith the material was removed by mistake or misidentification; and
4. your name, address, and phone number, and a statement that you consent to the jurisdiction of the federal district court for your address (or, if you’re outside the U.S., any judicial district where CityPros may be found) and will accept service from the person who sent the original notice.

We’ll terminate the accounts of repeat infringers in appropriate circumstances.

18. Third-party services and app stores

CityPros relies on other companies’ services, such as Stripe for payments, and may link to other websites. Their own terms and privacy policies apply to their services, and we’re not responsible for them.

Apple App Store. If you download our iOS app from the App Store, these Terms are between you and CityPros, not Apple, and CityPros alone is responsible for the app and its content. You may use the app only on Apple devices you own or control, as permitted by the App Store’s usage rules. Apple has no obligation to provide support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the app’s purchase price, if any; Apple has no other warranty obligation for the app. CityPros, not Apple, is responsible for handling any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, privacy, and intellectual property claims. You confirm that you’re not located in a country subject to a U.S. embargo and are not on any U.S. government list of restricted parties. You must also follow any third-party terms that apply when you use the app, such as your wireless carrier’s. Apple and its subsidiaries are third-party beneficiaries of this paragraph and may enforce it.

19. Notices and changes to these Terms

We may send you notices by email, text, or within CityPros. Keep your contact details current. You can save or print these Terms at any time.

If we make a material change to these Terms, we’ll notify you at least 30 days before it takes effect, unless a change is needed sooner for legal or security reasons, and we’ll ask you to accept it where required. If you don’t agree, stop using CityPros and cancel your subscription before the change takes effect. Changes don’t apply to disputes that arose before the change, and an arbitration opt-out you’ve already made stays in effect.

20. Disclaimers

CITYPROS IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DON’T GUARANTEE THE ACCURACY OF USER CONTENT, ANY USER’S CONDUCT, THE QUALITY OR SUITABILITY OF ANY PRO, OR ANY RESULTS FROM USING CITYPROS.

21. Indemnity

If you’re a Pro, you’ll defend and indemnify TC Software Solutions LLC and its officers, employees, and agents against third-party claims, including reasonable legal fees, arising from your breach of these Terms, your violation of law, your infringement of someone else’s rights, your misuse of personal information, or Pro Services performed by you or people working for you.

If you’re a Customer, you’ll do the same only for claims arising from your own illegal conduct, infringement, misrepresentation, or misconduct.

Neither obligation covers losses caused by CityPros’ own negligence, fraud, willful misconduct, or violation of law. We’ll notify you promptly of a covered claim and cooperate, at your expense. You may control the defense with counsel reasonably acceptable to us, but you may not settle a claim in a way that admits fault for us or imposes obligations on us without our consent.

22. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, CITYPROS AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST BUSINESS, ARISING FROM THE PLATFORM OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID CITYPROS IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

These limits don’t apply to fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, refunds we owe you, or claims for public injunctive relief.

Rights that can’t be waived. Nothing in these Terms limits any right that the law doesn’t allow to be waived or limited, including rights under consumer protection, privacy, and anti-discrimination laws. If a law doesn’t allow a disclaimer or limit in these Terms, it applies only as far as that law allows. These Terms also don’t release Customers or Pros from what they owe each other.

23. Arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND CITYPROS TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS (SECTION 23H).

23A. What’s covered

You and CityPros agree to resolve any dispute arising from these Terms, your subscription, or your use of CityPros through binding individual arbitration, except as stated in this section. The Federal Arbitration Act governs this section. It doesn’t cover disputes between Customers and Pros, and it doesn’t stop you from filing a complaint with a government agency.

23B. Try to resolve it first

Before starting arbitration, send a written notice describing the dispute and the outcome you want. Send it to hello@citypros.io or to TC Software Solutions LLC, Attn: CityPros Legal, 1010 N Central Ave, Suite 430-B, Glendale, CA 91202. We’ll send any notice to the email on your account. We’ll both try in good faith to resolve the dispute for 30 days, and deadlines to bring the claim are paused during that time. This doesn’t delay cancellations, refunds owed, privacy requests, text opt-outs, or small-claims cases.

23C. How arbitration works

The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules or, for business disputes those rules don’t cover, its Commercial Arbitration Rules (see adr.org). One arbitrator will decide the case. Hearings may be held remotely; any in-person hearing will be in the county where you live or have your main place of business, unless we agree otherwise. The arbitrator can award the same individual relief a court could, including statutory damages, injunctive relief for you, and attorneys’ fees where the law allows, and will issue a written, reasoned decision. Any court with jurisdiction may enter judgment on the award.

23D. Fees

CityPros will pay, on time, all AAA fees that the AAA rules or the law require us to pay. If you’re an individual, including a sole proprietor, we’ll also pay any AAA fees above what you would pay to file the claim in court. Each side pays its own lawyers unless the law or the AAA rules allow the arbitrator to award fees.

23E. Individual claims only

Claims may be brought only individually, not as a class, collective, or representative action, and the arbitrator can’t award relief to people who aren’t parties. The AAA may still coordinate many individual cases under its mass arbitration rules.

23F. Exceptions

Either of us may bring an individual claim in small claims court or ask a court for temporary relief to protect our rights while an arbitration is pending. Claims that the law doesn’t allow to be arbitrated, and requests for public injunctive relief (relief that mainly benefits the public), will be decided in court.

23G. Who decides

A court decides whether this arbitration agreement exists, whether you opted out, and whether this section, including the class-action waiver, is enforceable. If the AAA declines a case because CityPros didn’t pay required fees or follow its rules, you may take the claim to court. If the AAA is unavailable for another reason, we’ll agree on another administrator; if we can’t within 30 days, either of us may go to court. If the class-action waiver can’t be enforced for a claim, that claim goes to court, not class arbitration.

23H. 30-day opt-out

You can opt out of this arbitration agreement within 30 days after you first accept these Terms. Email hello@citypros.io with the subject “CityPros arbitration opt out,” or mail a letter postmarked within 30 days to TC Software Solutions LLC, Attn: CityPros Legal, 1010 N Central Ave, Suite 430-B, Glendale, CA 91202. Include your name, your account email or phone number, and a clear statement that you’re opting out. Opting out doesn’t affect your use of CityPros or the rest of these Terms, and it stays in effect if these Terms change.

24. Governing law and courts

California law governs these Terms, and the Federal Arbitration Act governs Section 23. Any dispute that goes to court will be heard in the state courts of Los Angeles County, California, or the federal court for the Central District of California, and you and we consent to those courts. However, you may use small claims court, and if you’re a consumer, you keep any protections of your home state’s law that can’t be waived, including any right to sue where you live.

25. General terms and contact

These Terms, together with your checkout terms and our Privacy Policy, are the entire agreement between you and CityPros about the Platform. They don’t replace your Service Agreement with another user. If we don’t enforce a term right away, we haven’t waived it. If a court finds a term unenforceable, the rest remains in effect (Section 23 has its own rules).

You may not transfer your account without our permission. We may transfer these Terms as part of a merger, acquisition, or sale of our business. Neither of us is responsible for delays caused by events beyond our reasonable control, but that never excuses refunds owed or delays a cancellation.

There are no third-party beneficiaries except the people protected in Sections 21 and 22 and Apple under Section 18. Headings are for convenience only. If we offer these Terms in another language and the versions conflict, the version you accepted controls.

Operator: TC Software Solutions LLC, doing business as CityPros

Mail: 1010 N Central Ave, Suite 430-B, Glendale, CA 91202, United States

Email: hello@citypros.io (support, privacy, legal, and copyright questions)